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The right-sized, intelligent service management solution for the modern enterprise

Starter

For getting started

$19

/agent/month,billed annually

$29/agent/month, billed monthly

 

Workspaces

Create separate workspaces for internal teams to deliver services with security and autonomy

Incident Management

Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents

Knowledge Base

Publish and maintain a repository of solution articles to common, recurring problems faced by end users and thereby deflect tickets

Self Service Portal

Provide a platform for end users to help themselves

SLA Management

Enforce different SLA policies for tickets based on department or groups

Workflow Automator

Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option

Orchestration

Automate manual, error-prone routine tasks that are spread across disparate tools by seamlessly intergrating with 3rd party apps for a unified, comprehensive automation engine across the org.

Service bot on Microsoft Teams and Slack

Access Controls

Create and define the level of access for each of your agents within a service desk

Analytics Starter

Get a complete overview of your service desk performance and drill deeper with run-time filter

Multiple Portal Languages

Have localized versions of your support portal to cater to user across languages

Custom SSL

Avail one default SSL certificate for yoru portal on the https://www.freshworks.com/freshservice/domain

Marketplace Apps

Find integrations with popular apps and expand the scope of your service desk

Mobile Apps

Access ticket information and take quick actions on the go using freshservice iOS and Android mobile app

1000 Orchestration transactions                /mo/account

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Growth

For growing businesses across their LOBs

$49

/agent/month, billed annually

$59/agent/month, billed monthly

 

Everything in Starter and …

Service Catalog

Make requesting for services easier for end users by setting up a hassle-free portal

Asset Management – Includes 100 managed assets

Scan and discover all assets in your organization and manage assets throughout their lifecycle

Purchase Order Management

Gain complete control over you company’s expenses with a streamlined process right from purchase to fulfillment.

Employee Onboarding

Onboard your hires in a single click by setting up a seamless process for your stakeholders to contribute and collaborate

On-call management

Portal Customization

Design your support portal according to your brand guidelines and make it part of your organization’s domain

MSP Mode

Create multiple support portals for different clients and manage all client tickets from a single application using the MSP plugin

Multiple SLAs

Enforce different SLA policies for tickets based on departments or groups

Business Rules

Perform condition-based actions on specific fields within a form

Approval Workflows

Create approval workflows with powerful automation tools to fulfill requests on time

Business Hours

Set up different business hours for your various remote service desk teams to accurately define SLAs and manage expectations

Cloud Management

2000 Orchestration transactions/mo  /account

Pro

POPULAR

ITSM + ITOM + Project Management for large organizations

$95

/agent/month, billed annually

$115/agent/month, billed monthly

 

Everything in Growth and …

Freddy Copilot

ADD-ON

Freddy insights

ADD-ON

Problem Management

Prevent disruptions in businesses and deflect tickets through problem management
Change Management

Plan and assess changes with the Change Advisory Board (CAB) before changes are rolled out

Release Management

Plan releases by documenting the build and test plans from beginning to end

Project Management

Track IT initiatives to deliver outcomes on time, every time with a waterfall, a modern agile or a hybrid approach.

SaaS Management

Discover, manage and optimize your SaaS Applications in Freshservice.

Software License Management

Track the software installed across your organization and compare these installations against the licenses purchased

Contract Management

Manage all your vendor contracts right within the service desk

Major Incident Management

Status Page

Alert Management

Prevent critical outages through alerts that identify events and automates resolutions ahead of time

Service Health Monitoring

Transcend to Service Oriented Operations. Track service health and act upon associated alerts and incidents

Analytics Pro

Create custom reports for all service desk scenarios, use advanced filters, group data bsaed on your attributes of choice, and schedule reports

Team Dashboards

Align your team’s goals by creating new dashboards and sharing them with your teams

IP Range Restrictions

Increase helpdesk security by controlling who can log into the portal using their IP addresses

5000 Orchestration transactions/mo /account

Workload Management

Optimize team workload and get quick insights on agents’ workload to efficiently allocate and manage work

Custom Objects

Enterprise

Service management solution for enterprises

$119

/agent/month, billed annually

$145/agent/month, billed monthly

 

Everything in Pro and …

ServiceBot With Virtual Agent on Microsoft Teams and Slack

Bring on-demand self-service within collaboration apps with a pre-trained NLP engine for quick support and instant resolution
BETA

Sandbox

Create an out-of-the-box environment to test out workflows and configurations before syncing them to your Freshservice account

Audit log

Keep track of all the changes that take place under the Admin section of your service desk

20,000 Orchestration transactions/mo /account

Starter

For getting started

$19

/agent/month,billed annually

$29/agent/month, billed monthly

 

Workspaces

Create separate workspaces for internal teams to deliver services with security and autonomy

Incident Management

Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents

Knowledge Base

Publish and maintain a repository of solution articles toc common, recurring problems faced by end users and thereby deflect tickets

Self Service Portal

Provide a platform for end users to help themselves

SLA Management

Enforce different SLA policies for tickets based on department or groups

Workflow Automator

Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option

Orchestration

Automate manual, error-prone routine tasks that are spread across disparate tools by seamlessly intergrating with 3rd party apps for a unified, comprehensive automation engine across the org.

Service bot on Microsoft Teams and Slack

Access Controls

Create and define the level of access for each of your agents within a service desk

Analytics Starter

Get a complete overview of your service desk performance and drill deeper with run-time filter

Multiple Portal Languages

Have localized versions of your support portal to cater to user across languages

Custom SSL

Avail one default SSL certificate for yoru portal on the https://www.freshworks.com/freshservice/domain

Marketplace Apps

Find integrations with popular apps and expand the scope of your service desk

Mobile Apps

Access ticket information and take quick actions on the go using freshservice iOS and Android mobile app

1000 Orchestration transactions/mo/account

Full Details

Growth

For growing businesses across their LOBs

$49

/agent/month, billed annually

$59/agent/month, billed monthly

 

Everything in Starter and …

Service Catalog

Make requesting for services easier for end users by setting up a hassle-free portal

Asset Management – Includes 100 managed assets

Scan and discover all assets in your organization and manage assets throughout their lifecycle

Purchase Order Management

Gain complete control over you company’s expenses with a streamlined process right from purchase to fulfillment.

Employee Onboarding

Onboard your hires in a single click by setting up a seamless process for your stakeholders to contribute and collaborate

On-call management

Portal Customization

Design your support portal according to your brand guidelines and make it part of your organization’s domain

MSP Mode

Create multiple support portals for different clients and manage all client tickets from a single application using the MSP plugin

Multiple SLAs

Enforce different SLA policies for tickets based on departments or groups

Business Rules

Perform condition-based actions on specific fields within a form

Approval Workflows

Create approval workflows with powerful automation tools to fulfill requests on time

Business Hours

Set up different business hours for your various remote service desk teams to accurately define SLAs and manage expectations

Cloud Management

2000 Orchestration transactions/mo/account

Full Details

Pro

POPULAR

ITSM + ITOM + Project Management for large organizations

$95

/agent/month, billed annually

$115/agent/month, billed monthly

 

Everything in Growth and …

Freddy Copilot

ADD-ON

Freddy insights

ADD-ON

Problem Management

Prevent disruptions in businesses and deflect tickets through problem management
Change Management

 
Plan and assess changes with the Change Advisory Board (CAB) before changes are rolled out

Release Management

Plan releases by documenting the build and test plans from beginning to end

Project Management

Track IT initiatives to deliver outcomes on time, every time with a waterfall, a modern agile or a hybrid approach.

SaaS Management

Discover, manage and optimize your SaaS Applications in Freshservice.

Software License Management

Track the software installed across your organization and compare these installations against the licenses purchased

Contract Management

Manage all your vendor contracts right within the service desk

Major Incident Management

Status Page

Alert Management

Prevent critical outages through alerts that identify events and automates resolutions ahead of time

Service Health Monitoring

Transcend to Service Oriented Operations. Track service health and act upon associated alerts and incidents

Analytics Pro

Create custom reports for all service desk scenarios, use advanced filters, group data bsaed on your attributes of choice, and schedule reports

Team Dashboards

Align your team’s goals by creating new dashboards and sharing them with your teams

IP Range Restrictions

Increase helpdesk security by controlling whoc an log into the portal using their IP addresses

5000 Orchestration transactions/mo/account

Workload Management

Optimize team workload and get quick insights on agents’ workload to efficiently allocate and manage work

Custom Objects

Full Details

Enterprise

Service management solution for enterprises

$119

/agent/month, billed annually

$145/agent/month, billed monthly

 

Everything in Pro and …

ServiceBot With Virtual Agent on Microsoft Teams and Slack

Bring on-demand self-service within collaboration apps with a pre-trained NLP engine for quick support and instant resolution
BETA

Sandbox

Create an out-of-the-box environment to test out workflows and configurations before syncing them to your Freshservice account

Audit log

Keep track of all the changes that take place under the Admin section of your service desk

20,000 Orchestration transactions/mo/account

Full Details

Transaction Definition: Any action taken via the App node in the Workflow Automator.

Get add-ons that help you do more with Freshservice

ADD-ON
Freddy Copilot

Personal generative AI assistant for your support team

ADD-ON
Freddy Insights

Generative AI-powered performance analysis and
recommendation for leaders

ADD-ON
Orchestration Transaction Pack

Starter,Growth,Pro,Enterprise

ADD-ON
Advanced Discovery Dependency Mapping

Growth, Pro, Enterprise

ADD-ON
Assets Pack

Growth, Pro, Enterprise

ADD-ON
Project Management

Pro, Enterprise

ADD-ON
SaaS Management

Pro, Enterprise

ADD-ON
Business Agents

Pro, Enterprise

Freddy Copilot

$250

Guided assistance, productivity boosts, and automations that help admins and agents be more productive and efficient.

🎉*Freddy Copilot is FREE while in beta.🎉

Available only on the Pro and Enterprise plans

Freddy Insights

$250

Actionable insights and relevant trends that are surfaced automatically so leaders can make smart decisions faster

🎉*Freddy Insights is FREE while in beta.🎉

Available only on the Pro and Enterprise plans

Orchestration Transaction Pack

$250

1000 Transactions per pack
Starter, Growth, Pro, Enterprise
Validity: End of Billing cycle
Transaction: Any action taken via the App node in the Workflow Automator

Advanced Discovery and Dependency Mapping

$250

Build an advanced CMDB with automateitamd and comprehensive discovery and dependency mapping for high-precision  ITAM

✔️Advanced Datacenter and Cloud Discovery

✔️Automated Relationship Mapping

✔️Application Dependency Mapping

Available only on Growth, Pro, and Enterprise

Assets Pack

$75/mo

for a pack of 500 assets

Unlimited assets at $1500/mo

Available on Growth, Pro, and Enterprise

Project Management

$15/user/mo

Available on Pro, Enterprise
Invitee other team members to collaborate on Projects. These users will have exclusive access to the Project Management module within Freshservice

SaaS Management

$1

/employee/mo

Available on Pro and Enterprise
Validity: End of Billing cycle
The add-on cost/month is based on then umber of employees in an organization

Business Management

$39/agent/mo

Available on Pro, Enterprise
Unify IT and business teams with a single service management platform for fast, easy and seamless employee services.

All prices are exclusive of applicable taxes

24 x 7 email support and 24 x 5 phone support included with all plans

Frequently Asked Questions

What are managed assets

Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

How does the 14-day free trial work?

After you sign up, you get free unrestricted access to all the features available in Freshservice for 14 days. Thereafter, you can upgrade to a suitable plan

Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

Can I upgrade or downgrade my subscription?

Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details. 

What is Orchestration?

Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org.

Freshservice’s Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with freshservice workflows to streamline and automate frequent, repeatable processes.

Learn more

What is an orchestration transaction?

Any action taken via the App node in the Workflow Automator is classified as a transaction

Do you offer any discounts?

Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact freshsupport@i4asiacorp.com for personalized pricing.

Who is an agent? Can I add an agent on short term basis?

In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.

What is Freddy?

Freddy is a premium AI offering from Freshworks. It includes pre-trained NLP to understand frequently used IT terms and AI servicebots that deliver on-demand Self Service support in channels requesters frequently use. Freddy’s predictive intelligence capabilities include canned response suggestions, solution article suggestions and ticket field predictions.

Have any other questions?

If you have questions about Freshservice or the sign up process, please email us at freshsupport@i4asiacorp.com and we will be glad to answer all your questions.